An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in North West London on an ongoing basis.

This role would suit Repairs Planners, Repairs Scheduler''s, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties:

• Provide effective planning of regional operative''s diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Experience Required:

• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge
• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity