Location: Office-based (own transport essential no public transport access) Job Type: Full Time - Monday to Friday About Us We are a national document signing and investigation service supporting solicitors across the UK. Acting as a bridge between law firms and their clients, we help restore the personal contact that can be lost when operating on a national scale. Our service ensures professional, efficient and confidential handling of client interactions on behalf of solicitors, providing reassurance and practical support when it matters most. The Role We are looking for a highly organised and confident Operations Coordinator to join our small but busy office team. This is a varied and fast-paced role where no two days are the same. You will be the first point of contact for a wide range of stakeholders, including members of the public, solicitors, and our nationwide agents. A confident and professional telephone manner is essential, as you will be handling calls daily, including occasionally difficult conversations. You will coordinate jobs from the point they are received through to completion and beyond, ensuring all information is accurately logged and tracked within our system. Key Responsibilities Answering incoming calls from the public, solicitors, and field agents Handling queries professionally and efficiently Inputting new jobs onto the system accurately and promptly Monitoring and tracking cases through to completion Coordinating and allocating work to agents ..... full job details .....