A bit about us.Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We''re a bustling hub in the heart of London''s most iconic places, known for serving our specialty coffee and unbeatable bottomless brunches.We think coffee can be a force for good. Whether it''s through creating the UK''s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we''re on a mission to be the world''s most sustainable coffee company.In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods'' worth of ocean-bound plastic.A bit about the role.As Assistant Manager, you will lead our busy takeaway outlet in Greenwich, ensuring smooth operations, exceptional coffee, and a great customer experience every day. Youll be hands-on behind the bar leading by example, and developing the skills of your team. The atmosphere at Grab and Go is fast-paced and energetic, and you will be the on-site leader for your shifts this role requires early starts and weekend availability.We are looking for someone with proven supervisory or management experience in a high-volume café, coffee shop, or takeaway environment

with proven expertise in speciality coffee, latte art, and the ability to train complete beginners into confident baristas. *Please note some of our Seasonal Specials contain alcohol .To be eligible for this role, you will need to demonstrate confidence in leading the Front of House team. You must drive service and sales, and be the constant face of energy and passion on site! We expect previous experience in restaurant management, strong experience in supporting a busy team, and a ''

hands on''

approach/attitude at all times.Role Responsibilities:Support the management team in the running of a high volume and fast-paced restaurant

Responsible for opening and closing of the site

Possess full understanding of Grind Steps of Service

Deliver exemplary service in line with our procedures

Effectively lead a busy team of Front of House employees

Create daily brief sheets for the Front of House team

Help to deliver Front of House training and development programs to all team members

Support in the recruitment and onboarding of new employees into the business

Motivate all staff and project a positive attitude at all times.

To participate in regular team meetings and in necessary Management meetings.

Displays a smart and professional appearance, representing the company in a positive manner

Skills Required:Strong managerial and leadership skills

Possess excellent communication skills to enable effective dialogue with colleagues and customers

Ability to work well under pressure and use initiative

Ability to problem solve and escalate complaints accordingly

Dedicated team-player, who strives for excellence and leads by example

Strong time-management and prioritisation skills

Diversity and Inclusion.Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

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