OverviewThe Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company''s products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.

Salary: £28,000 - £34,000 per annum. Location: North Leeds / Hybrid. This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department.

Responsibilities

Provide technical support to customers via phone, email, and other communication channels.

Troubleshoot and resolve product-related issues efficiently and effectively.

Maintain detailed records of customer interactions and solutions provided.

Collaborate with internal teams to escalate and resolve complex technical problems.

Offer guidance to customers on product usage and features.

Contribute to the creation of support documentation and FAQs.

Participate in training sessions to stay updated on new products and technologies.

Ensure customer satisfaction by delivering timely and professional support.

Profile / Qualifications

Background in technical support in a product-focused role.

Strong problem-solving skills and a detail-oriented approach.

Excellent communication skills, both written and verbal.

A proactive attitude with the ability to learn and adapt quickly.

Familiarity with troubleshooting technical products or software.

A commitment to providing exceptional customer service.

What We Offer

A competitive salary range of £28,000 to £34,000 per annum.

Opportunities for personal development and career growth.

A bonus structure to reward your contributions.

A permanent role within a supportive and collaborative team.

A Leeds-based office location with accessible transport links.

This is an exciting opportunity for a Technical Product Support Specialist to advance their career. If you are ready to make a positive impact, apply now.

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