Job Overview: We are seeking a proactive and empathetic Recovery Officer to join the Income and Assessments team on a 6-month interim basis. This role focuses specifically on the recovery of Adult Social Care (ASC) charges, supporting the wider Recovery Team in maximising income for the Local Authority while maintaining a professional and sensitive approach with vulnerable residents. This role plays a vital part in ensuring the recovery of outstanding ASC charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases. You ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes. Key Responsibilities: Proactively recover Adult Social Care debt using appropriate recovery methods. Manage a caseload of ASC debt recovery matters, including complex and sensitive cases. Engage with service users and their representatives to resolve queries and negotiate payment plans. Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector). Prepare documentation for court hearings and write-off cases. Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place. Support ..... full job details .....