ICT Network Engineer Location: Gloucestershire Hybrid Working Salary: Up to £47,000 Working Pattern: 37 hours per week, with participation in an out-of-hours/on-call rota Our client, a leading organisation, is hiring a Voice and Network Engineer to support and maintain critical voice and network infrastructure. This is a hands-on technical position with a strong emphasis on voice technologies, alongside responsibility for wider LAN/WAN networking. You''ll troubleshoot issues, maintain infrastructure and support the installation and configuration of hardware and software across a complex environment. What you''ll do Support and maintain voice and network infrastructure, with a particular focus on voice technologies Configure, install and maintain network hardware and software Investigate, diagnose and resolve network and voice-related incidents within agreed SLAs Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments Monitor network performance using tools including SolarWinds Carry out network surveys and establish connectivity requirements Support system backups, restoration and routine network administration Maintain accurate configuration records following hardware and software changes Work with colleagues, users and third-party suppliers to resolve technical issues Participate in an out-of-hours/on-call rota, typically around one week in four You''ll work closely with technical teams, end users and external suppliers to maintain reliable services and make ..... full job details .....