Freightserve-recruitment-are-looking-for-a-Pharma-Operator-for-a-wide-world-Freight- Forwarder-based-in-the-Slough,-Berkshire-area.

Duties:-

• Monitor-and-manage-the-Operations-mailbox,-ensuring-all-enquiries-are- responded-to-within-agreed-service-levels.
• Maintain-accurate-and-up-to-date-shipment-files-and-records-in-accordance-with-company-procedures-and-compliance-requirements.
• Support-HMRC-and-Border-Force-audit-requirements-by-ensuring-all- operational-documentation-is-complete,-accurate,-and-readily-available.
• Investigate-and-resolve-billing-queries,-discrepancies,-and-operational- issues-within-agreed-timeframes.
• Escalate-operational-exceptions,-service-failures,-and-customer-issues-to-the-Operations-Manager-where-appropriate.
• Identify-operational-risks,-service-concerns,-and-improvement- opportunities-and-communicate-these-to-management.
• Support-the-Airfreight-Operations-team-in-ensuring-shipments-are-handled-efficiently-and-customer-requirements-are-met.
• Provide-excellent-customer-service-to-both-internal-and-external-customers-at-all-times.
• Liaise-with-customers,-overseas-partners,-carriers,-handling-agents,-and- suppliers-on-a-day-to-day-basis-regarding-shipment-movements-and-operational-requirements.
• Arrange-and-monitor-airfreight-import-and-export-shipments,-ensuring- pharmaceutical-and-healthcare-products-are-transported-in-accordance- with-customer-requirements-and-regulatory-standards.
• Prepare,-process,-and-verify-all-operational-documentation,-including-Air-Waybills-(AWB),-customs-entries,-DUCRs,-MUCRs,-and-associated- shipping-documentation.
• Complete-HM-Customs-entry-procedures-and-ensure-customs- compliance-requirements-are-met,-including-the-timely-closure-of-MUCRs-where-applicable.
• Ensure-accurate-operational-and-financial-data-is-entered-into-in-house- system.
• Support-Sales-and-Product-teams-by-providing-operational-guidance-and-cost-effective-transport-solutions.
• Perform-cost-reconciliation-activities-and-ensure-supplier-costs-are- accurately-recorded-and-allocated.
• Maintain-the-integrity-and-compliance-of-temperature-controlled-and- time-critical-pharmaceutical-and-healthcare-shipments-throughout-the-transportation-process.
• Meet-all-operational,-compliance,-quality,-and-customer-service-KPIs- applicable-to-the-role.
• To-develop-and-maintain-personal-expertise-in-operational-systems-and- processes.

The-Company-excellent-benefits,-including-25-days-holiday.

As-an-agency-we-are-fast-becoming-the-number-one-Freight-specialist-in-the-UK.-We- have-a-fast-growing-reputation-with-most-Freight-related-companies.-Freightserve-has- been-established-since-1992-working-within-the-Freight-Forwarding-and-Shipping- industry.