Job Description
We are recruiting on behalf of our client for the position of Service Advisor in Milford, Surrey. This is an excellent opportunity for experienced professionals or trainees eager to develop their career within the automotive industry. The Service Advisor role offers a competitive salary, a supportive team environment, and career advancement potential. Benefits for the successful Service Advisor:Up to 32,000 basic salary, dependent on experienceOngoing training and developmentOpportunities for bonuses based on customer service excellence and upsellingHealth insurance coverageEmployee discounts on MOTs, vehicle purchases, and mechanical repairs20 days holiday plus bank holidaysStandard working hours from 8:30 am to 5:30 pm, Monday to FridayDuties of the Service Advisor:Greet customers professionally and respond to their inquiries with courtesySchedule service appointments and provide clear communication on vehicle needsAct as liaison between customers and the service department to facilitate smooth operationsOffer accurate information regarding services, costs, and timelinesIdentify opportunities to upsell additional services aligned with manufacturer recommendationsHandle customer concerns and complaints empathetically, providing solutions where possibleMaintain accurate records of all customer interactions and service transactionsEnsure excellent customer service throughout the customer journeyRequirements of the Service Advisor:Strong communication and interpersonal ..... full job details .....