A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations. This position offers the opportunity to work at the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key ResponsibilitiesManage and oversee all technical support cases related to MOD Commercial Satellite Communication Services.Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues.Ensure service visits are coordinated for maximum efficiency, covering logistics, equipment use, and alignment with project or survey work.Collaborate with stakeholders to ensure support cases meet technical, commercial, and contractual obligations.Liaise with MOD authorities and internal teams, attending meetings and presenting status updates as needed.Track support trends using ticketing and monitoring systems and drive continual improvement initiatives.Maintain configuration control using secure systems and prepare technical documentation and case handover notes.Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers.Skills and Experience ..... full job details .....