Overview

Senior IT Service Delivery Manager for a start-up FinTech company based in London. You will design, build and scale the Service Delivery function and oversee internal support, software implementation, and governance across a real-time live platform that operates 24/7.Responsibilities

Design, build and scale the Service Delivery function.Oversee internal IT support and external client-facing support.Lead software implementations and monitor/report on progress and outcomes.Establish governance, security and policy writing related to IT services.Ensure delivery in fast-paced or regulated environments; experience in SaaS platforms is a plus.Requirements

6–7 years’ experience in IT Service Management.Strong ITIL and SIAM knowledge.Experience in Microsoft Azure and CI/CD-driven Agile environments.Ability to oversee software implementations and produce monitoring/reporting.Experience with security governance and policy development.Experience in fast-paced start-up or regulated environments is highly desirable.Location and Schedule

London, hybrid working model (1–2 office days per week).Compensation

Open to Senior level profiles; salary £80–£90k per year plus benefits.About the Role/Employer

Information Technology Service Delivery Manager role with Oliver Bernard on behalf of a London-based FinTech start-up, working within a tech-enabled team for a SaaS product launch.How to Apply

Direct message the job poster via Oliver Bernard for more details.Note: This description may include references to locations posting job activity; the core responsibilities and requirements above define the role.

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