Head of Customer Success - THE platform for Creative Marketing Ideas and Inspiration

Job SectorBI / SaaS / Research / ITContract TypePermanentLocationLondon (2 days a week) + Working from HomeUp to £38k basic plus commissionJob ReferenceMedia IQ-CreatM1230Do you have experience of working in the Customer Success team for a business intelligence platform?Have you mentored or managed more junior team members?Do you have an interest in the creative marketing industry?If yes, please read on...The CompanyA leading global information, SaaS and events company with many different leading brands across numerous sectors including ecommerce, retail, finance, marketing and product design. They have an entrepreneurial, collaborative and highly rewarding environment where training and development remains central.Their staff are lively, sociable and professional.The Role of Head of Customer SuccessAs Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands.The world-renowned brand you will be working on is respected worldside and delivers research, advisory, training and insights to help marketers use creativity to drive growth.Your team will be responsible for onboarding new clients, updating them on new insights and research and ultimately ensuring that they gain the most amount of value out of their subscription/membership. You/your team won''t be upselling or cross-selling new opportunities, but you will be helping the account management team to identify those opportunities through your client knowledge.Requirements for this Head of Customer Success position3+ years business intelligence experienceCustomer success experienceExperience of mentoring or managing more junior staffUnderstanding of how a subscription cycle would workAn interest in creative marketingHighly articulate, strong educational background and naturally outgoing personalityStrong relationship builderStable career historyIf you think that you tick the above boxes, please get in touch and a consultant will contact you should you make the shortlist.

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