OverviewROLE: Service AdvisorLOCATION: HeathrowSALARY: 32k basic - 35k ote+ benefitsHOURS: Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5)

Responsibilities

Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up

Inform customer of outstanding recall campaigns and arrange for work to be completed

Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty

Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers

To promote additional workshop services/repairs where applicable

Deal with customer needs over the phone and face-to-face with a professional and friendly approach

Carry out daily update calls to customers on vehicle progress in the workshop

Follow up all ‘No Show’ bookings

Work in Progress (WIP) control for the dept

Updating VOR’s on Manufacturer platforms on a daily basis

Gaining authorisation for work required – either from the customer or via customer approval platforms

To cost the work completed and raise invoices

Carry out post workshop visit calls to ensure customers are happy with the experience and service provided

Accept and process all walk-in bookings

Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays

To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards

To maintain invoice filing in an accurate, timely and efficient manner

To ensure parts are ordered/requisitioned once relevant authority is received

To ensure customer reception area is maintained to a high professional standard at all times

Requirements

Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop

Excellent customer service skills

Full UK DL

Benefits

Multi manufacturer training programmes

30 Days Annual Leave including Bank Holidays

Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)

Holiday + Purchase Scheme (up to 3 days available to purchase)

Employer Statutory Pension Scheme

Free Class IV MOT per year

Mental Health First Aiders

Referral bonus if you introduce your technician friends (£1500!)

Paternity pay – Full 2 weeks pay

Personal Accident Scheme

Corporate uniform provided

Cycle to work scheme

Working for a friendly family business!

To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment.

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