IT Technical Support AnalystReading28,000 + Excellent BenefitsAre you passionate about technology and eager to grow your career in IT and Application Support? We''re looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking team based in Reading, with hybrid working options.What You''ll Be Doing:Providing first-line technical support and delivering a world-class customer service experienceLogging, prioritising, and resolving incidents and service requests efficientlyCollaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issuesContributing to the internal knowledge base to enhance first-line fault resolutionSupporting internal users and ensuring smooth operation of IT systemsWhat We''re Looking For:Strong communication skills and a keen eye for detailPrevious experience in a technical service desk or IT support roleA genuine interest in Application Support or Software Development career pathsAnalytical mindset with excellent problem-solving abilitiesWillingness to take ownership and see issues through to resolutionMinimum A-level education or equivalentDesirable (but not essential):CompTIA A+ or similar certificationITIL v3/v4 FoundationBasic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT securityExperience creating internal or customer-facing support documentationHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a ..... full job details .....