Billing Support Do you have credit control experience? Do you thrive in a problem-solving role?This fixed-term contract offers a fantastic opportunity to work in the Finance Department and contribute to an outstanding customer experience.Position Details:Located in Kingston and offering hybrid - 3 days at home with a 4 week training plan mostly in the officeContract Type: Fixed Term ContractContract Length: 6 monthsAnnual Salary: 28,000 - 30,000 plus generous benefits packageWorking Pattern: Monday to Friday - 9am to 5pmKey Responsibilities:Proactively conducting contract reviews and maintaining customer accounts.Resolving customer queries quickly and efficiently via phone, email, and Live Chat.Identifying and correcting billing errors using various databases.Collaborating with Account Managers to discuss customer accounts and retention opportunities.Passing potential sales leads to Account ManagersContinuously improving your skills through personal development goals and training sessions. What We''re Looking For:Excellent Communication Skills: You should be able to engage with customers clearly and professionally.Attention to Detail: Accuracy is key when handling billing and customer accounts.Customer-Centric Approach: A genuine desire to help customers and ensure their satisfaction.Technical Proficiency: Strong knowledge of SAP and Salesforce (SFDC) is desirable, along with good Microsoft Excel skills.Proactive Mindset: Ability to identify retention opportunities and work ..... full job details .....