Service Advisor Cardiff , CF11 £29,120 basic + bonus OTE £34,944 Mon Fri 8am 6pm 1?in?3 Saturdays: 8:30am 12:30pm Renault Cardiff is looking for an experienced Automotive Service Advisor to join our friendly Aftersales team at Renault Retail Group. This role is based at our dealership on the Penarth Road, CF11. Previous experience in a dealership Service Advisor role is essential. What you ll do As a Service Advisor, you ll guide customers through the servicing and repair process, ensuring they feel informed and supported from booking to collection. Your responsibilities will include: Handling enquiries and booking vehicles into the workshop Understanding customer needs and explaining required work clearly Providing accurate cost estimates and realistic timescales Organising courtesy cars where necessary Liaising closely with Technicians throughout the day Keeping customers updated on progress Gaining authorisation for any additional work Preparing invoices and ensuring a smooth collection experience You ll deliver a positive, professional service both face?to?face and over the phone, ensuring customers receive clear communication at every stage. What we re looking for Confident, organised, and customer?focused Strong communication skills and a calm, supportive manner Ability to promote products and services in a helpful, non?pressured way Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage A full UK manual driving licence (allowing you to ..... full job details .....