We are currently looking for a Customer Service Advisor for our client based in Ashford.Immediate start On site parking Monthly pay 25 days holiday + 8 Bank Holidays Company benefits 12 months contract Main Responsibilities Execute Customer Care strategy aligned with global guidelines. Monitor KPIs and take corrective actions where needed. Identify and support continuous-improvement opportunities. Participate in internal projects relevant to Customer Care. Support assigned customers and affiliates to fulfil order requirements; escalate issues when required. Collaborate with Customer Care team to provide superior service. Maintain clear communication with customers, operations, sales, and GBS. Manage order changes, issue resolution, and customer complaints. Manage the full order-to-invoice cycle. Handle blocked or prioritized orders and customer returns. Build strong customer relationships and manage expectations. Analyse demand and forecasts; coordinate with planning on inventory needs. Participate in demand planning meetings. Maintain accurate customer records. Provide backup support for colleagues'' accounts when needed. Identify trends impacting customer experience and communicate insights. Support onboarding of new customers. Participate in customer visits and presentations. Education and Qualifications High School/Secondary Education required. Associate or University Degree preferred. English + additional language(s) as needed. 2-3 years industry ..... full job details .....