Overview Ref: 111417Service Desk Analyst/IT Support/Windows/On-siteRole ResponsibilitiesResponsibilities will include:Resolve high-priority and complex support cases.Resolve Level 1 and Level 2 incidents and service requests independently.Classify, prioritise, and triage support tickets.Coordinate with remote teams and escalate to infrastructure or application support when required.Person SpecificationEssential skills will include: Previous experience supporting hardware systems and Windows operating systemsTechnical troubleshooting - hardware, software, network andamp; securityProficiency in the latest Microsoft technologiesStrong troubleshooting abilities with Microsoft Office and Windows desktopsKnowledge of Active Directory, Group Policy, and DNSNext StepsApply by contacting Ciaran Ahern (see below) Equal OpportunitiesFPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment ..... full job details .....