Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks)Contract: Permanent, Full Time (35 hours per week)Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefitsShift patterns between 8am - 6pm Monday to FridayStart Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client.Do you have experience working in a contact centre team who speak to existing customers?Are you organised and can work to deadlines?Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre AdvisorManage Customer expectations and develop relationships with key stakeholdersTalking to customers about their contract and getting an understanding of next stepsManage and coordinate customer interaction, in line with agreed processes and SLAs.Effectively manage the customer experience to ensure that issues are resolved efficiently.Promote the brand at all times by providing a customer centric experience.Escalate complex issues and queries to Manager.Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.Maintain the consistency and accuracy of all data input into department databases.Build knowledge of customers.Prepare and produce management information as ..... full job details .....