Job Title: Contact Centre Operative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: 25000 per annum plus 5% bonus Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and a competitive annual salary of 25,000. What You''ll Do: As a Contact Centre Operative, you''ll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here''s what to expect: Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate. Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until ..... full job details .....