Deskside Desktop Support - 6 months initially - London 5 days onsite -140 per day inside

Service Delivery & Desktop Support

Provide on-site desktop support for end users.

Deliver desk-side support during business hours.

Take end-to-end ownership of incidents and service requests to ensure timely resolution.

Coordinate with cross-functional IT teams for issue resolution.

Support user onboarding, including device setup and account provisioning.

Manage incidents and service requests using ITSM tools (e.g., ServiceNow)

Ensure accurate ticket logging, categorisation, and resolution tracking.

Adhere to SLAs and follow ITIL-based processes.

Prioritise and resolve issues based on business impact.

Install, configure, and troubleshoot Windows laptops and desktops.

Support multi-monitor setups and peripheral devices.

Troubleshoot hardware, software, and network connectivity issues.

Provide support for collaboration tools (e.g., Microsoft 365, Teams).

Support mobile devices and remote access solutions.

Provide support for VDI/Citrix or virtual desktop environments.