Head of Support Services Hackney Council Repairs and Maintenance Housing Services Salary: £66,084 - £67,269Goodman Masson is pleased to be partnering with Hackney Council to recruit a Head of Support Services, a critical leadership position within Repairs and Maintenance. This role oversees the Council s fleet, complaints, and stock management functions, ensuring essential operational support that enables high-quality, resident-focused housing services.As Head of Support Services, you will lead the development of efficient systems, processes, and teams that underpin service delivery across Repairs and Maintenance. You will manage the Transport and Stores Manager and Complaints and Insurance Manager, ensuring that vehicles, materials, and customer feedback frameworks operate to the highest standards of safety, compliance, and value for money. You will take a proactive approach to customer service, embedding a culture of accountability, continuous improvement, and strong performance management.You will oversee fleet strategy, regulatory compliance, and environmental targets; manage a robust stock control operation with streamlined procurement and audit processes; and lead a high-performing complaints function that identifies service trends, improves outcomes, and enhances resident trust. A key part of the role involves health and safety leadership, risk management, and ensuring that systems, data, and reporting frameworks support effective decision-making.This position ..... full job details .....