Market 36 Recruitment is currently recruiting for a Global Service Coordinator for our client based in Braintree, with hybrid working available. The successful candidate will take ownership of service delivery across a portfolio of customer accounts, managing everything from quotations and onboarding to ongoing performance, financial control and issue resolution. Working closely with sales specialists and the Global Coordination team, they will ensure customers receive a responsive service that meets agreed standards and commercial targets. We are seeking an organised, commercially aware individual who is confident managing multiple accounts and building strong customer relationships. Roles and Responsibilities Providing pre-sales support on global opportunities, including pricing, geographical capabilities and billing arrangements. Preparing accurate quotations for existing customers. Managing new customer onboarding, from sales handover and account setup through to service implementation. Taking responsibility for delivering services in line with customer agreements, KPIs and SLAs. Identifying service issues early and taking action to resolve them. Leading regular customer service reviews and presenting performance updates. Acting as the primary contact for customer queries, requests and escalations. Monitoring contract profitability, reviewing monthly reporting and maintaining agreed margins. Reviewing invoices in collaboration with the Global Commercial Controller. ..... full job details .....