Job title: Casual Room AttendantDepartment: HousekeepingInspired and supported by: Senior HousekeeperSalary: £16,20 (including service charge)Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.You will be accountable for:Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation

Handling guest requests, belongings and personal items with the utmost care, security and discretion.

Taking pride in showcasing our public areas ensuring the highest standards of cleanliness

Engaging in meaningful conversations that will inspire our creation of memorable moments for guests

The careful processing of guest garments and staff uniforms/garments

Always putting our guests first

Your key responsibilities and contribution will be:To prepare guest rooms and public areasTo ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards

To replace mini-bar glasses, mugs and cutlery in the rooms

To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.

To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards

To complete audits of the rooms on occupied rooms and departure rooms

To ensure service areas are kept tidy and clear in coordination with the HOH porters.

To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)

To assist in our guest cloakroomsProvide directions and assist with all guest enquiries

Handle guests property securely, accurately and efficiently

Liaise with security over any concerns or issues with guest items

Ensure all required items are kept clean and replenished

Cleaning of guest toilets and nearby public areas

To assist in the laundry and with valet servicesCollecting, processing and delivering laundry, dry cleaning and pressing for guests

Assist with packing/unpacking/room moves for guests

Polishing guest shoes

Accurately recording and charging all items

Sewing and garment repairs

Operating laundry equipment correctly

Assisting in controlling linen stocks and linen inventories

Accurately processing and distributing staff uniforms, communicating damage and missing items

Ensuring all communications with guests are in line with our service standards.

Having a thorough knowledge of hotel services and facilities to share with our guests

Ensuring safe and secure use of master room keys

Other duties as specified by Housekeeping leadership

Qualifications

What you will need to do in this role:Essential:Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.

The ability to prioritise and organise yourself

Able to work under pressure and at high speed.

Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.

Can do attitude and able to adapt to changes

Problem-solving abilities

Attention to detail

Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision

The desire to develop your skills to include public areas, laundry and cloakroom

Desirable:1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.

Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.

Outstanding communication skills

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional Information

Whats in it for you?Competitive salary, pension, and life assurance3133 days of holiday (including public holidays)Cashback for wellbeing/healthcare expenses and PerkboxExclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends and family rates included)50% off at American and Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programEnglish classes, optician reimbursements, and local discounts for FandB and retail

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