Duty Careline Officer Out of HoursHammersmith and Fulham £25.29ph Accountabilities: To work Monday to Friday during core operational hours. And will be required to work 4 out of 8 bank holidays To work within European working directivesTo respond to all telephone and alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.To install telecare alarms and equipment Knowledge and Skills: To carry out all duties in accordance with relevant Council, departmental and local policies, procedures and standards.To be aware of the Council s Health and Safety Policy and to work safely.To attend and participate in a range of meetings as appropriate.To participate in training and make constructive use of supervision and performance review to enhance opportunities for personal development, and to contribute improvements to the serviceTo carry out the responsibilities of the post at all times with due regard to equal ..... full job details .....