Financial Services Contact Centre Advisor Location: LondonContract: 5 monthsRate: £200 per day (Umbrella)Hours: 5pm-9pm Environment: Office-based We''re supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You''ll be part of a small team (around 12 people), managing back-to-back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable. What you''ll be doing Handling incoming calls and giving accurate updates on pension/financial product queriesSpeaking with vulnerable customers with patience, empathy, and professionalismWorking within a regulated financial services environmentLogging information clearly and following set processesSupporting a high-volume contact centre team and maintaining strong service standards What you''ll bring Background in financial services, banking, pensions, SIPs, savings or compensation workConfident telephone manner and ability to handle sensitive conversationsStrong attention to detail and comfort working in a structured, process-led environmentAbility to work office-based within the set hours (5pm-9pm) Pontoon Solutions Diversity and Inclusion Disclaimer Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual ..... full job details .....