Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

This is a home based role covering the East Anglia territory. We are seeking an experienced and commercially driven Business Development Manager to join our Sales team within the Sheet Plant division. This role is focused on retaining and growing key customer accounts across East Anglia. The successful candidate will build strong, long-term relationships with our most important customers, identifying opportunities to expand our packaging solutions within their businesses while ensuring continued satisfaction and loyalty.

Key Responsibilities:

• Account Management & Retention
  • Act as the main point of contact for designated key accounts across East Anglia.
  • Build trusted relationships with key stakeholders to understand their business needs, challenges, and packaging requirements.
  • Monitor customer satisfaction and resolve any issues proactively to ensure long-term retention.
  • Produce detailed account plans identifying opportunities to grow and develop our customers.
• Sales Growth & Development
  • Identify and pursue opportunities to grow revenue within existing accounts through cross-selling, up-selling, and innovation.
  • Develop and implement account growth plans tailored to each customer.
  • The work mix for this role is predominately Account Management and retention but we expect an element to be new business and line extension growth also.
  • Collaborate with internal teams (Customer Service, Production, Design) to ensure effective delivery and service.
• Reporting & Forecasting
  • Maintain accurate account records and sales forecasts using CRM systems.
  • Report regularly to the General Manager on account performance, risks, and opportunities.
  • Monitor market trends, competitor activity, and customer developments.
• Team Collaboration
  • Work closely with colleagues in Sales, Operations, and Customer Service to support seamless customer experiences.
  • Attend occasional team meetings and training sessions at our Beacon site.

Key Skills & Experience:

• Proven experience in Key Account Management or B2B Sales, ideally in packaging, manufacturing, or a related industry.
• Strong relationship-building and communication skills.
• Demonstrated ability to grow accounts and drive customer loyalty.
• Commercially astute with excellent negotiation and problem-solving skills.
• Self-motivated and comfortable working independently from a home base.
• Proficient in CRM systems and Microsoft Office tools.
• Full UK driving licence and willingness to travel within East Anglia region and to the Beacon site in Aldershot as required.

What We Offer

• Competitive salary plus performance based bonus & benefits, including annual leave, pension, and a Cycle to Work scheme
• Company car or car allowance
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.