Permanent

Service Desk Advisor

Winnersh

£27000 - £28000/annum

225315925

Posted 2 days ago

Company Information

The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:

Facilities Services
Information Technology and Communication Services
Energy Management Services

The business aim is to be considered “best-in-class” and “doing what we say

Main purpose of Job

To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country

Description

To communicate via telephone and email being both polite and helpful.
To effectively chase updates from suppliers and customers.
To manage and ensure completion of jobs within the given SLA.
To manage scheduled tasks and book in with the relevant suppliers and customers.
To run reports from the system when necessary.
Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
Other ad-hoc duties, as required by your line manager.

Key Tasks

To communicate via telephone and email being both polite and helpful.
To effectively chase updates from suppliers and customers.
To manage and ensure completion of jobs within the given SLA.
To manage scheduled tasks and book in with the relevant suppliers and customers.
To run reports from the system when necessary.
Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
Other ad-hoc duties, as required by your line manager.

Benefits