Job Requirements Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics Implements RLS, governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging) Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting ALM/DevOps for Power BI (pipelines, version control, environment promotion) Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting ..... full job details .....