Role: Customer Service Team Leader (Homeware Retailer) Hours: Full Time, Monday to Friday 9am - 5pm Location: Loversall, DoncasterSalary: 30,000 Start Date: ASAP (Notice Period Allowing)Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail client, based in Loversall, Doncaster.What You''ll Do: As the Customer Service Team Leader, you will report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. This is an exciting opportunity to make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.Key Responsibilities:Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards.Actively seek opportunities to boost team productivity, efficiency, and service quality.Ensure accurate and up-to-date reporting data for all logs and performance metrics.Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities.Provide regular updates on team performance and develop actionable improvement plans.Distribute tickets and monitor team performance, ensuring high accuracy and attendance.Foster individual skill development and accountability for SLA and KPI targets.Review ..... full job details .....