E-Commerce and Customer Service Specialist Annual Salary: £24,000 to £26,000 Location: Crawley Job Type: Full-time - In-office We are currently recruiting for an enthusiastic and customer-focused E-Commerce and Customer Service Specialist to join a growing team based at Head Office in Crawley This role is ideal for someone who is the first point of contact for our customers, providing exceptional support and care through email and telephone. You will need a friendly and professional attitude, with a passion for delivering the highest level of customer service. Day-to-day of the role: Act as the first point of contact for customer enquiries for our online stores, delivering professional and exceptional customer service through email and telephone. Take ownership of customer enquiries and complaints, following problems through to resolution accurately and efficiently. Work closely with internal departments and couriers to manage delivery services, product availability and proactive customer updates. Stay informed on the latest product and nutrition knowledge to provide expert recommendations and advice to customers. Manage engagement on our social media channels by responding to comments and private messages. Maintain customer service reporting data and processes. Monitor and engage with customer reviews on public platforms, resolving issues and acting on feedback appropriately. Create, edit and upload new product listings to our e-commerce websites and apps, including ..... full job details .....