To enhance service quality, foster trust, and create safer, more cohesive communities through acting as the key liaison between the organisation, our Customers, and External Managing Agents, overseeing the performance of external managing agents, resolving issues, ensuring estates are well-managed, driving compliance with agreed standards, maintaining financial transparency of service charges, and delivering high levels of resident satisfaction Client Details This organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships. Description Key relationships: Finance team, particularly the Rent Setting and Service Charge Accountant Housing Team Customer Service Centre Customer Experience and Engagement Team Income Team Property Services Performance, Planning and Quality Teams Customer Wellbeing and Inclusion Teams Asset Management Team Development Team Finance Team Customers Legal Advisors/Solicitors Managing Agent Companies Local Authorities Auditors Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents'' interests. Accurately process and record requisitions to maintain clear financial audit trails. Maintain transparent financial reporting to residents, minimising unexpected cost increases. Ensure managing agents ..... full job details .....