Select how often (in days) to receive an alert:Global Senior Retail Training Manager

Department: COMMERCIAL RESOURCESCity: LondonLocation: GBINTRODUCTION

JOB PURPOSE

As Global Senior Training Manager at Burberry, you''lldefine and deliver a customer-centric, world-class training vision that supports our brand strategyand ensures consistent, high-impact learning across all regions.Leading both central and regional Retail Training teams, you will drive the seamless execution of strategic initiatives that elevate store performance, enhance the client experience, and support commercial growth. As a key influencer across the business, you will strengthen the link between training and retail, empowering store teams through best-in-class training programs, tools, and content.This Global Senior Training Manager role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week.RESPONSIBILITIES

Responsible for the end-to-end creation of all Retail Training and Engagement content, distilling complex information into digestible, inspiring, commercially focused training to elevate skills and drive performanceContribute to and execute Retail Training strategies aligned with company goals, partnering closely with the VP of Retail Excellence to ensure a consistent approach across the businessInspire and influence regional training and retail teams to maintain high standards of retail excellence, with a strong commercial focus and hands-on presence in the regionsAcute commercial-awareness and in-depth knowledge of KPIs - ability to translate this into performance driving initiatives with lasting transformational change to positively impact the businessEngage with regions to provide updates on performance of training programmes, identifying opportunities to improve retail KPIs and gain market shareSet out a global retail training roadmap aligned with key commercial/business strategies. Manage budgets, vendor relationships, and ensure consistency across all training content in partnership with central teamsDrive innovation through data analysis, competitor insights, and feedback to continuously optimise training programs.Leadership of the Retail Training team, from recruitment and onboarding to performance management and setting objectives.Manage end-to-end project lifecycles using effective tools and techniques. Proactively identify risks, resolve issues, and foster collaborative stakeholder relationships to ensure successful programme deliveryPERSONAL PROFILE

Experience of leading and managing a luxury training functionExtensive experience in luxury retail training or service industryExperience and insight into project management and implementation of retail/training strategiesUnderstanding of retail systemsExperience to lead a teamExperience in a commercial environment to drive training with a retail lensGlobal experienceMicrosoft Office literateBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.Posting Notes: United Kingdom || Not Applicable || London || COMMERCIAL RESOURCES || CORPORATE - RETAIL TRAINING || n/a ||

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Performance Management, Training, Data Analyst, Project Manager, Human Resources, Operations, Retail, Data, Technology

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