Duty ManagerDo you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation''s critical infrastructure connected and protected 24/7.The role of Duty Manger is to ensure the quality and progression of all incidents, particularly focused on Outages and high priority incidents and keeping KPI performance high and cost penalties low.Provide support to internal and external within agreed service levels.Participation, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factorsResponsible for all incidents within the incident management solution.Identify capability issues with any Shift Engineer and escalate as appropriate.ITIL Foundation V4Proficient with Microsoft Office Suite or related softwareWe nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually- Company pension scheme- A range of family friendly policies- Occupational health support and wellbeing Portal- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.#Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.