Job Title: Case Management Team LeaderContract Type: PermanentSalary: £49,850.21 per annumWorking Hours: 35 Hours per weekWorking Pattern: Monday-Friday/HybridLocation: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don''t meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you''ll make as a Case Management Team Leader You will Support the Healthy Homes and Repairs Manager to provide a high-quality customer focused service and ensure team compliance with The Riverside Group''s Disrepair KPI''s through a solution focused approach You will lead the Case Management Officers and Technical Coordinators in managing all customer and colleague enquiries around complex repairs, legal and non-legal disrepair cases, complaints. To include liaison with internal and external stakeholders and any support function associated within the technical repair team relating to service delivery. About you We are looking for someone with: • ..... full job details .....