Pension Assistant 

Leicester

£ 17.49ph

Purpose:          

• To administer the provisions of the Local Government Pension Scheme
• To facilitate the calculation and payment of benefits to contributors of the Local Government Pension Scheme through the accurate maintenance of all pension records
• To administer the computerised documentation and workflow recording systems
• Manage a caseload ensuring statutory deadlines and KPIs are achieved

Duties:

• To deal with ‘Helpdesk’ enquiries received from members including pensioner payroll queries, either in person, or telephone, liaising with colleagues as required. Assist members to register and access their Online Accounts, directing and guiding them to information using laid down procedures.
• Assist with the day to day administration of emails received via generic inboxes on Outlook in a timely manner. Ensuring adequate security checks are undertaken with a high regard to keeping sensitive data secure
• Assist with maintaining accurate and up to date computerised records for all scheme members of the pension scheme e.g. address changes, life certificates, expression of wishes, current values of pensions, requests for transfers, and issue replies as necessary dealing with any issues that may arise
• Undertake basic amalgamations (‘aggregations’ and ‘concurrents’) of pension records where required for intrafund transfers

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.