Overview

Join to apply for the

Application Support and Development Engineer

role at

Parliamentary and Health Service Ombudsman .Pay information:

This range is provided by Parliamentary and Health Service Ombudsman. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range:

Direct message the job poster from Parliamentary and Health Service OmbudsmanInterview dates:

Online interview date:

12 September 2025.

Face to face interview date:

w/c 22 September 2025.

Fixed term contract:

10 months.Make a difference, join our team.The organisation

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation that makes final decisions on complaints not resolved by UK Government departments and the NHS in England. We work closely with people to understand where public services fall short and strive to put it right. Based in the centre of Manchester, we employ around 600 people and strive for a diverse and inclusive culture with flexible working to suit you.The role

As Application Support and Development Engineer , you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies such as Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and ensure everything runs smoothly.You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. You will work closely with teams across the organisation to understand requirements and create systems that support efficiency.You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes you may need to work outside normal hours to support upgrades or maintenance.This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.Responsibilities

Look after PHSO’s key applications and databases built on Microsoft technologies (Power Platform, SharePoint Online, Teams, Dynamics 365).Improve and support systems, develop new tools, and ensure reliable operation.Collaborate with teams across the organisation to understand requirements and deliver efficient solutions.Maintain security, updates, and documentation; participate in upgrades or maintenance outside standard hours when required.Qualifications and requirements

Extensive experience with Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint Online. Desirable: SQL Server and Power BI knowledge.Experience in an ITIL-aligned ICT team or knowledge of ITIL / Service Management.Ability to manage own workload and prioritise where necessary.Diversity, inclusion, and benefits

We recognise the value of lived experience and encourage applicants with experience of complaining about public bodies to apply.We encourage applications from candidates likely to be underrepresented within the team, including: Asian, Black, Mixed Ethnicity or other ethnic backgrounds; disabled; LGBTQ.Civil Service Pension scheme; 32.5 days annual leave; hybrid working (40% office based).Access to a free, confidential Employee Assistance Programme providing 24/7 advice and support; comprehensive learning and development programme; employee discount scheme; bicycle loan; season ticket loan; paid professional memberships.Equality, diversity, inclusion, and wellbeing are integral to our culture, with initiatives including anonymised shortlisting, demographic monitoring, wellbeing support, employee networks, and disability confidence commitments.How to apply and contact

If you would like to learn more about the role , please contact Peter Hastings, Solutions Architect, at Peter.Hastings@ombudsman.org.uk.Notes:

We reserve the right to close the advert early if we receive a high volume of applications. First stage interviews will be held over Microsoft Teams and second stage interviews onsite. We do not offer feedback at application stage. We can only consider applications from candidates who have the right to work in the UK and we do not offer sponsorship. We do not accept CVs; please complete the application form by clicking the ‘apply now’ button. No agencies. Applications from individuals only.

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