Job Description
Credit Controller
Based in Blackfriars, London
Paying up to -28,000 DOE
5 days on site
We''re looking for a proactive and organised Credit Controller to join a busy, growing finance team based in Blackfriars. If you''re confident speaking with customers, enjoy getting to the bottom of a query and take pride in keeping things running smoothly, this could be a great next step.
Reporting to the Credit Control Manager, you''ll play an important role in managing a diverse client portfolio, supporting cash collection and ensuring accounts are kept accurate and up to date.
With the business going through an exciting period of growth and change, it''s a fantastic opportunity to develop your skills, make a real contribution and be part of a team that''s moving forward.
What you''ll be doing
- Contacting clients by phone and email to follow up on overdue payments and resolve account queries.
- Handling invoice and payment enquiries, investigating issues and keeping clear, accurate records on internal systems.
- Working closely with other departments to resolve outstanding queries and help keep payments on track.
- Making account adjustments where needed and ensuring client information remains up to date.
- Preparing cases for litigation when all appropriate collection options have been exhausted, working closely with the central litigation team.
- Flagging complaints, cancellations and other important client issues to the relevant teams.
- Supporting junior colleagues with more complex queries and challenging conversations.
What we''re looking for
We''re interested in someone who is approachable, tenacious and comfortable working in a fast-paced environment. You''ll be able to manage competing priorities, communicate confidently with clients and approach problems with a calm, methodical mindset.
You''ll bring:
- Strong communication skills, both written and verbal.
- Excellent attention to detail and good organisational skills.
- A positive, can-do attitude and a willingness to learn.
- The ability to manage your workload and prioritise effectively.
- A collaborative approach and a genuine team-player mentality.
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The Portfolio Group are acting on behalf of our client in recruiting for this position.