Main purpose of the position The Wind Turbine Technical Support Engineer will act as a SME covering some of our client''s large offshore wind farms. You will advise on how to optimise the structure of the team processes and provide second line support/remote advice to bringing the wind asset back into operation based on known-known solutions or in a safe mode when it cannot start based on the standard known solutions. Key responsibilities Support and propagate Technical Support second line business requirements in present and future contracts; Safeguard adequate on time answers and ensuring quality to technical queries; Responsible for developing standard solutions of known-known issues; Responsible for correctly using Technical Support second line internal processes; Contribute for process management for Technical Support second line internal processes; and Contribute for ensuring second line team performance and development; Assists manager of Technical Support second line; Leads Technical Support second line team to execute Technical Support internal projects. Key deliverables and activities Second line Technical Support: Receive via a ticketing system and effectively evaluate technical requests (issues (incl. troubleshooting ones) or opportunities) to ensure accurate assessment and best resolution, for each situation, are provided. Distribute those requests to other departments if required. Process from those individual requests the ones that could be a ..... full job details .....