A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul’s Square in Birmingham’s Jewellery Quarter.

With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue.

You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team.

Hotel Front of House Manager job in Birmingham, Highlights:

• £35,000 salary
• Full-time, permanent role (5 days out of 7, including weekends)
• Progression opportunities within an independent hospitality group (4 Midlands sites)
• 28 days holiday
• Free on-site parking
• Staff discounts across all venues (including friends & family)
• 50% local gym membership discount
• Employee Assistance Programme

Hotel Front of House Manager job in Birmingham, Role Overview:

Front of House & Team Leadership

• Lead and manage Reception, Reservations and Housekeeping teams
• Drive high service standards and guest experience across all touchpoints
• Oversee rotas, recruitment, training and team development

Bedrooms & Guest Experience (Core Focus)

• Take ownership of bedroom performance, including occupancy, ADR and upselling
• Ensure rooms are consistently delivered to a high standard of presentation and readiness
• Work closely with housekeeping to maintain efficiency, quality and attention to detail
• Drive a proactive, guest-focused approach at reception

Events & Functions (Key Focus)

• Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation
• Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments
• Act as the key link between guests and the operational teams
• Ensure all event plans are accurate, organised and handed over effectively for delivery
• Identify opportunities to maximise event revenue and repeat business

Commercial & Operational Management

• Support delivery of key financial and service KPIs
• Work closely with senior management to review performance and targets
• Ensure compliance with health & safety and operational procedures

Hotel Front of House Manager job in Birmingham, Ideal Candidate:

• Experience in a Front Office / Reception management role within a hotel or similar hospitality environment
• A strong understanding of rooms division operations, including reservations, occupancy and guest journey
• Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively
• Exposure to events, functions or group bookings would be beneficial, but is not essential
• A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment

If you’re passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue, we’d love to hear from you.