Protect What Matters - Join Our Client, in the Fight Against Fraud!

Have you ever felt that sinking feeling when you see unfamiliar charges on your bank statement£ That moment of panic£

Our client, is on the frontline of protecting customers from financial crime - and we''re recruiting motivated, customer-focused individuals to be part of that mission.

We''re currently hiring for Fraud Analysts to join their dynamic Southend-on-Sea team. This is a fantastic opportunity to play a key role in tackling financial fraud and making a real impact in people''s lives.

The Opportunity:

You''ll be the first line of defence in spotting suspicious activity, investigating cases, and protecting genuine customers from becoming victims of fraud. If you''re passionate about customer service and thrive in fast-paced environments, we want to hear from you.

Assignment Details:
£
Pay: £14.29 per hour (+ additional shift allowances up to £18.26 p/hr)
Start Dates: 2nd June 2025 or 28th July 2025
Contract: Initial 12-month temporary assignment with the potential to extend or go permanent
Location: Thanet Grange, Southend-on-Sea, Essex, SS0 0EJ
Hours: 35 hours/week across 5 days (Monday to Sunday between 8am and 10pm, including some bank holidays)

Key Responsibilities:

- Use high-risk identification strategies to detect fraud and protect customers
- Investigate and escalate queries efficiently
- Support ongoing improvements to customer service and operational processes

 

- Training and Progression:
- 8 weeks of comprehensive classroom-based training
- Transition to an academy setting with support while taking live calls
- Eligibility for hybrid working after achieving performance benchmarks (minimum 6 days/month in-office)

Candidate Profile:

- Previous experience in customer service and telephone-based roles
- Strong communication skills - both written and verbal
- Comfortable working in a high-pressure, fast-moving environment
- High attention to detail and solid IT skills (Microsoft Office, multi-system use)
- Team player with a problem-solving mindset

 Perks and Benefits:

- Access to UnMind - a mental health and wellbeing support platform
- Worker benefits package including discounts, competitions, and 24/7 counselling services
- On-site amenities: free parking, a supermarket, and a Fitness and Wellbeing Centre

Be Part of Something Meaningful

This is more than just a job - it''s your chance to make a real impact by helping prevent fraud and supporting vulnerable customers. You''ll finish each day knowing you''ve truly made a difference.