Business Development Director (Estate Agency) (New Business Development and Client Services) Location: Crouch End - Islington - Hampstead This is a great opportunity to join North London''s most successful Independent Estate Agencies. The Business Development Director will lead the client services team while driving new business development efforts. This role is responsible for managing the client experience, boosting client retention, and developing strategies for customer satisfaction, as well as identifying and converting new business opportunities to increase market share and revenue. The ideal candidate will be proactive, customer-focused, and skilled at managing both client service operations and sales development initiatives. Key Responsibilities: Manage, motivate, and train the client services team to achieve service targets and key performance indicators (KPIs). Ensure the team is well-informed about market trends, legal requirements, and internal procedures through regular training. Monitor and enhance the client experience, ensuring top-tier service and client satisfaction. Develop and implement strategies to improve client retention and loyalty. Identify and target potential clients (homeowners, landlords, developers) through proactive cold calling, canvassing, and networking. Build and manage a pipeline of prospects, converting leads into valuations and new business opportunities. Develop and execute creative strategies to generate and capture new leads and ..... full job details .....