Overview

Join us as a Customer Service Advisor (Trade Support). You’ll be the first voice our tradespeople hear when they need help, support or advice. You’ll help tradespeople get more from Checkatrade, solving problems, answering questions, and guiding them on using tools and upgrades.Responsibilities

Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidenceSpotting how to add value, guiding members towards tools, features or upgrades that support their goalsSolving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concernsWorking cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quicklySharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trustRequirements

Experience in customer service, ideally in a membership or B2B environmentExcellent communication skills, clear, calm and compassionate, even in tough conversationsA logical, problem-solving mindset, you work through issues methodically and keep things fairConfidence working at pace and adapting to changeTech-savviness, you\''re comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered toolsBenefits

£26,500 salary per annumHealth, well-being and learning supportGym membership, Smart Tech Scheme and Cycle SchemeBirthday/Special day leaveBuy and sell holiday scheme1 week’s paid charity leave and much more!How we’ll get to know each other

Screening call with one of our Talent Acquisition Partners1st stage interview with our Trade Support Manager and one of our Senior Trade Support AssociatesIf you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.About Us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

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