MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on a temporary basis in South East London.The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.Skills/Experience required:Take responsibility for being the first point of contact for service users and ensure that a high quality of service is delivered at all times.Establish, develop and maintain effective working relationships with all work colleagues to ensure a ''one team approach'' to the delivery of the team''s performance standards and the business objectives.Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiriesTake ownership and responsibility for all enquiries presented to the Housing Officer, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutionsEnsure that all computerised systems are used effectively to help process customer enquiries and accurately maintaining all records in a timely manner.Complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.Ensure a clear knowledge and understanding of team objectives and priorities and how the ..... full job details .....