Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Client as a Business Analyst!Are you ready to make a significant impact in the Utilities sector? Our client is on the lookout for a passionate and skilled Business Analyst to join their dynamic team on a temporary basis for a period of 6 months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design)Duration: 6 Months (ext. options)Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month)Rate: 550 pd (umbrella) Key Accountabilities:As a Business Analyst, you will:Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development.Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities.Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points.Document Requirements: Define and maintain business ..... full job details .....