BDO UK, Liverpool, United Kingdom

OverviewJoin to apply for the

IT Service Desk Analyst

role at

BDO UK .

BDO UK is an accountancy and business advisory firm providing the advice and solutions businesses need to navigate today’s changing world.

ResponsibilitiesReporting to the IT Hub Lead, you will assist the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, ensuring that the BDO IT Support function operates within defined KPIs and SLAs to protect BDO’s reputation and enhance customer relationships.

You’ll be able to work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

Qualifications

Customer Service Experience

Proven experience of working with Tier 1 Microsoft applications (O365) Essential

Proven Experience of Incident Management Systems (ServiceNow) Essential

First Line level IT support experience preferably within a remote support position

Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos

Workflow Co-ordination Experience

About UsWe’re in it together. Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. We offer agile working and the opportunity to work in ways that suit you, your teams, and the task in hand. We provide training and support to help you achieve your goals and career ambitions.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Accounting

#J-18808-Ljbffr