OverviewDo you have hotel experience and a knack for IT?Join a growing Hotel IT company where you can combine both. Were looking for someone who understands the demands of the hotel industry and can provide on-site and remote IT support to keep everything running smoothly, from front-of-house to back-end, Wi-Fi, Phones, CCTV, networks and systems.

This is a

client-facing role

, not a back-office job.

Were looking for a confident, hands-on 3rd Line IT Engineer to join our team. If youre tired of sitting behind a screen all day and want a role where your expertise makes a real impact on-site especially in the hospitality and residential-care sectors this role could be for you. Based from ourBasingstoke head office, with regular travel to client sites including4- and 5-star hotels and some care homes. This is a varied role offering a mix of projects, support, infrastructure and consultancy.

Hours are 9:00 to 18:00 weekdays, with participation in one of two on-call rotas shared amongst the rest of the engineering team.

You Might BeA hotel IT manager ready for a new challenge

A 3rd Line IT Engineer with hospitality experience

A technically-minded person with hands-on experience of systems like Opera, Micros, 3CX, Mitel, or Ruckus

What Youll Be DoingDelivering on-site and remote IT support and project delivery

Acting as the go-to advisor for hospitality and residential-care clients

Resolving complex issues across servers, networking, virtualisation, and VoIP

Leading by example for 2nd Line engineers

Building long-term trust and relationships with clients

Youll Need Experience InWindows Server/Desktop troubleshooting

Hyper-V or VMware (ESXi)

VLANs, switching, and network diagnostics

3CX or Mitel VoIP would be a bonus

Hotel or residential-care industry IT knowledge and experience would be amazing too

You Must HaveA full UK driving licence and your own vehicle

Willingness to travel frequently to client sites

Strong communication skills and a pride in doing things right

What We Offer£35,000

£48,000 salary

depending

on your experience

Private healthcare + Christmas bonuses

Up to

£100 per month in Amazon vouchers

Working with a friendly team of like-minded engineers

A role thats more than just being a ticket-logger. Youll be the face of IT for some of our top clients

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