Job Title: Head of ServicingLocation: Southeast England - OnsiteSalary: Up to 75,000Hours: Monday to Friday, 9:00 am - 5:30 pmJob Type: Full-time Permanent or ContractBenefits:Company pension Private Medical Cover Income Protection Death in Service/Life Cover Cycle to Work Scheme Holiday Purchase/SaleAbout the position of Head of Servicing:Step into a pivotal leadership role as Head of Servicing at a dynamic and growing financial services business in the Southeast, where you will lead and shape a talented team during an exciting period of transformation.This is an outstanding opportunity for an experienced mortgage servicing professional ready to take the next step in their career, delivering operational excellence across second charge and BTL accounts, driving customer-first outcomes, and leading transformational change. You''ll thrive in a collaborative, data-driven environment that values innovation, continuous learning, and professional development, with the chance to make a real impact on both your team and the wider business.Responsibilities for the role of Head of Servicing:Manage the end-to-end servicing lifecycle for second charge and BTL accounts, ensuring compliance with SLA''s and quality standards.Lead core servicing operations, including onboarding, payment processing, variations, fees, statements, redemptions, and discharges.Oversee early arrears management, set and monitor arrangements, apply forbearance options, and escalate high-risk cases.Apply ..... full job details .....