Michael Page Technology are proud to be partnered with an established government body as they continue to scale their in-house technology function.Due to ongoing growth, they are now recruiting for an experienced IT Service Desk Analyst to join the team, initially on a 3 month contract basis.Client DetailsYou will have the chance to join an award-winning government body, who have invested significantly into their in-house technology function at their Manchester headquarters.DescriptionMichael Page are proud to be partnered with a leading government body on the recruitment of an interim IT Service Desk Analyst role to join the team on an initial 3 month basis.You''ll deliver a responsive, customer-focused service to staff across the organisation. Acting as a first point of contact, helping troubleshoot issues, and escalating where necessary.You''ll work closely with colleagues to set clear expectations and provide practical guidance on using IT hardware, software, and services effectively.Support requests will be logged and managed accurately in the Service Desk system, following agreed processes and working collaboratively with wider IT teams to deliver a seamless service.Where possible, you''ll resolve incidents and service requests directly, escalating only when necessary. You''ll assess priority and impact, responding appropriately and escalating to the IT Manager, Service Support as required.The role also involves managing starters, leavers, and organisational changes, ..... full job details .....