Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform! Modern Workplace is an enabling platform that provides the latest Tools and Technology to our colleagues. We pride ourselves on understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making. CJMs are responsible for continuous improvement of journeys and for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities:As a Lead Customer Journey Manager, you will be responsible for; Independently understanding Customer Journeys end to end. Leading the creation of Customer Journeys and Process Maps Integrating insights and knowledge from disparate data, processes and systems which are relevant to the Customer Journeys Continually evaluating the effectiveness of our journeys from both a Customer and Business Perspective Understanding cross-functional context and building alignment ..... full job details .....