At Saint-Gobain Exterior Solutions, we''re looking for an Aftercare Manager to join our Technical team, helping customers recognise us as a trusted technical expert and primary point of accountability for product-related aftercare.This is to ensure a consistent, progressional and market-leading aftercare service that supports customers, protects the brand and aligns with the Saint-Gobain Exterior Solutions standards. It will oversee the management of customer complaints, providing technical support and represents the business within relevant trade bodies.This is a full-time role based at either our Flitwick or Telford offices. What we''re looking for: Understanding of the construction market and the building regulationsExperienced in providing technical advice, complaint management or aftercare rolesTechnical understanding and ability to understand Product Data Sheets and able to articulate to customers and internal stakeholdersPassion for customer support and possess a customer-centric mindset What you will be doing: Own the full lifecycle of product-related complaints, ensuring timely, professional and commercial responsible solutionsProvide accurate and market leading technical advice to inform customers on how the SGES products/systems should be installed in determining root cause of claimsSupport daily management of the technical hotline and technical inbox, ensuring consistent, high-quality technical adviceProvide recommendations and insights to the business to ..... full job details .....